Shipping policy

Thank you for shopping with Giving Creations. Every product you choose carries a story of craft, purpose, and skilled hands. We take great care in preparing and shipping your order so it reaches you safely.

Order Processing

Orders are generally processed and dispatched within 3–5 business days after payment confirmation.

As many of our products are handcrafted, curated, or sourced from artisan and NGO communities, certain products may require additional preparation time. In such cases, we will communicate any significant delay to you.

Orders placed on Sundays or public holidays will be processed on the next working day.

During festive seasons, sales, special launches, or periods of high order volume, processing times may be slightly longer.

Shipping Within India

Giving Creations ships across India through trusted courier and delivery partners.

Estimated delivery timelines after dispatch are:

Metro cities: 3–7 business days
Other cities and towns: 5–10 business days
Remote locations: 7–14 business days

These delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, local restrictions, or other circumstances beyond our control.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before payment.

Giving Creations may offer free shipping on selected products, orders above a specified value, or during promotional periods from time to time.

Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, wherever available.

Tracking updates may be shared via:

Please allow up to 24–48 hours after dispatch for tracking information to become active.

Incorrect Address or Contact Details

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

Please contact us as soon as possible if you notice an error in your:

Shipping address
Contact number
Email address

Once an order has been dispatched, changes to the delivery address may not be possible.

If an order is returned to us because of an incorrect or incomplete address, an unavailable recipient, or repeated unsuccessful delivery attempts, additional shipping charges may apply for reshipping the order.

Delayed or Lost Shipments

While we work with reliable courier partners, occasional delays may occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost in transit, please contact us. Our team will assist you and coordinate with the courier partner to resolve the issue.

Damaged Packages

We take care to pack every order securely. However, in the rare event that your order arrives damaged, please contact us within 48 hours of delivery.

Please share:

Your order number
Clear photographs of the damaged product
Clear photographs of the outer packaging
An unboxing video, wherever available

Please retain the original product and packaging until the issue has been reviewed by our team.

Each case will be assessed carefully, and our team will guide you on the next steps.

Multiple Shipments

Orders containing multiple products may occasionally be shipped separately depending on product availability, dispatch location, or the nature of the products ordered.

Where this happens, you may receive separate tracking details for each shipment.

Handmade Product Variations

Many Giving Creations products are handcrafted by artisans.

Slight variations in colour, texture, shape, pattern, stitching, print, finish, or size may naturally occur. These variations are part of the handmade character of the product and make every piece unique.

Such natural handmade variations are not considered defects.

Custom, Bulk and Corporate Orders

Customised orders, corporate gifting orders, festive hampers, and bulk orders may require additional preparation and delivery time.

The estimated timeline for such orders will be communicated separately based on:

Order quantity
Product availability
Customisation requirements
Packaging requirements
Delivery location

Please contact the Giving Creations team before placing a time-sensitive bulk or corporate order.

International Shipping

For international delivery enquiries, please contact the Giving Creations team before placing your order. Availability, shipping charges, delivery timelines, customs duties, taxes, and other applicable charges may vary depending on the destination.

Any customs duties, import taxes, or local charges applicable at the destination will be the responsibility of the customer unless otherwise agreed in writing.